1. Introduction

Welcome to Felicity Highlands. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website and services related to Cruise Ship Bookings & Reservations, Destination Management Services, Event Planning, and Corporate Travel Management Services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and payment details when making a booking.
  • Booking Information: Travel details, preferences, and destination choices.
  • Communication Data: Emails, inquiries, and feedback provided when you contact us.
  • Technical Information: IP addresses, browser type, and website usage data collected through cookies.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and manage cruise bookings, travel reservations, and event planning services.
  • To respond to inquiries, provide customer support, and communicate important updates.
  • To enhance our website experience and optimize service offerings.
  • To comply with legal and regulatory obligations.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Service Providers & Partners: Trusted third parties that assist in delivering our travel and event planning services.
  • Legal Authorities: If required by law, to protect our rights or comply with legal processes.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we encourage users to take precautions when sharing personal information.

6. Your Rights & Choices

You have the right to:

  • Request access to the personal data we hold about you.
  • Correct or update any inaccurate information.
  • Request the deletion of your personal data, subject to legal obligations.
  • Opt out of marketing emails by using the unsubscribe link in our emails or contacting us.

7. Opt-Out Instructions

If you wish to opt out of receiving communications from Felicity Highlands, you may:

  • Click the unsubscribe link in any of our emails.
  • Email us at [[email protected]] with the subject line “Opt-Out Request”.
  • Adjust your communication preferences in your account settings (if applicable).

8. International Data Transfers

Since Felicity Highlands operates worldwide, your information may be processed in various countries. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your own.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].